Salon Etiquette

MUTUAL RESPECT.

Our artists reserve their time specifically for you. When they do not work, they do not get paid. These policies protect that time — yours and theirs.

Deposits

Deposits are non-refundable.

48-Hour Window

Cancellations and reschedules must be made at least 48 hours before your appointment.

Late Cancellations & No-Shows

Cancellations or reschedules inside the 48-hour window, and no-call/no-shows, are subject to 100% of the scheduled service amount.

Outstanding Balances

Balances associated with missed appointments must be resolved before booking again and may affect future booking privileges.

Late Arrivals

Any client or member arriving 10 minutes or more late may forfeit their appointment or be required to reschedule, depending on artist availability and whether the service can still be completed within the reserved appointment time. If the appointment must be moved because of the client’s lateness, it will be treated as a late reschedule. For members, this will result in a seven-calendar-day membership suspension or payment of the service’s full current price. Service is not guaranteed once a client or member is 10 minutes late.

Guests & Children

No guests or children unless they are receiving a service.

Consultations

Consultations are required for all new blonding clients and all new extension clients before those services can be booked.

Pricing

All service prices are starting prices, indicated with a “+”. Final pricing reflects length, density, product used and time in the chair.